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01. How it works
What is motza?
motza is free to join and is a simple, safe and fun way for Australians to earn cashback rewards on their everyday shopping.
You can earn cashback when you purchase goods and services using a bank or credit card linked to one of the bank accounts you connect to motza. Shop in store and online, and earn cashback, automatically, on everyday purchases like groceries and fuel.
With motza you can earn up to $100 cashback per month on the things you need so you can have more of the things you want!
motza is currently running a small Beta trial in NSW only. It’s our way of fine tuning the product and getting feedback from members about their experience so we can provide the best possible cashback program to every Australian household. The trial is initially limited to around 2,000 members.
Please read our service Terms and Conditions here.
What is a ‘cashback’?
A “cashback” is simply a cash reward provided by motza on any eligible good or service that you purchase at select retailers.
Cashback is usually offered as either:
1) A % of an eligible purchase;
2) A fixed $ amount with a minimum spend.
The cashback will appear automatically in your motza wallet once the transaction has been posted by your bank.
There are no points, no coupons, just cold hard cash.
Please note that the cashback is provided by motza, not the retailer and that other terms and conditions may apply. You can read our service Terms and Conditions here
What information do I need to sign up to motza?
We’ll need your name, mobile phone number, email address and postcode. To identify eligible purchases and pay you cash, we also need you to securely connect to your bank account. The bank accounts you connect will be those which have credit cards or bank cards which you use to buy everyday purchases like groceries or fuel. You choose which bank and which accounts you want to use for this purpose. During the sign-up process you’ll need the details you use to log into your bank online. Please note that: i) a mobile number may only be linked to one motza account; ii) an email address may only be linked to one motza account; and iii) a bank account may only be linked to one motza account.
How does motza cashback work?
You earn cashback when you purchase goods and services using a bank or credit card linked to one of the bank accounts you connect to motza.
motza will automatically identify your eligible purchases made with your connected bank account and pay the relevant cashback amount into your motza wallet. The amount you earn will vary depending on your week to week spending on everyday items like groceries, fuel, pharmaceuticals and other household essentials. The cashback you earn on your eligible purchases will appear in your motza wallet. With motza, you can supercharge your cashback earnings with regular offers and boosts too. Remember that cash payments, payments using gift cards and payments using payment platforms such as Afterpay, Zip Pay and PayPal aren’t eligible for cashback. Please note that the cashback is provided by motza, not the retailer and that other terms and conditions may apply. You can read our service Terms and Conditions here
How much cashback can I earn with motza?
This will vary depending on how much you spend with retailers included in our offers. If you fully utilise our offers you may be able to earn up to $100/month.
What purchases can I earn cashback on?
motza has been designed for you to earn cashback on everyday purchases. Check the app for specific retailers but categories that you can currently earn cashback on include: • Groceries • Fuel • Pharmacy • Department stores • Electronics To earn cashback at these retailers you will need to purchase goods and services using a bank or credit card linked to one of the bank accounts you connect to motza.
The cashback is provided by motza, and not directly by any store. Please note that the cashback is provided by motza, not the retailer and that other terms and conditions may apply. You can read our service Terms and Conditions here
How do I download the app?
Go to motza.com.au or search for “motza” on the Apple App Store.
The motza beta trial is currently available to Australian residents in NSW, who are over 18 years of age and have an iOS device.
How do I use the app?
Once you download the motza app, sign up, link your bank account and you can start earning your motza!
Shop in store and online with a bank or credit card linked to one of the bank accounts you connect to motza, and earn cashback, automatically. It's that simple!
To make the most of motza, turn on your motza app notifications to find out about special offers and boosts that let you supercharge your earnings with extra cashback. Yes please! If you’re still stuck for answers, please contact our customer care team at hello@motza.com.au
How much does motza cost to use?
motza is 100% free to sign up and use.
02. Account Settings
I’ve forgotten my password, what can I do?
When you open the app and click the “Login” button, you’ll see an option to click on “Forgot Password”. Follow the prompts there to create a new password to access your account. If you’re already logged into the app you can reset your password at any time via Settings -> Password. If you’re still stuck and can’t log in, please contact our customer care team at hello@motza.com.au
Why do I need to connect my bank account?
So we can give you cash! To identify eligible purchases, we need secure access to your connected bank accounts. You choose which bank and which accounts you want to use for this purpose. You should connect those bank accounts that you would normally use for your everyday shopping activities.
What banks does motza currently support?
motza supports the following banks:
• Commonwealth Bank • Westpac • ANZ • NAB • ING Direct • St George • Bankwest • Macquarie Bank • Suncorp • Bank of Queensland
If you’re unable to find your bank, unfortunately we won’t be able to provide you with our cashback program at this time. We will endeavour to add new banks as they become available, so keep watch. Remember that cash payments, payments using gift cards and payments using payment platforms such as Afterpay, Zip Pay and PayPal aren’t eligible for cashback.
Which bank account(s) should I connect to motza?
You should connect those bank accounts that have credit cards or bank cards you would normally use for your everyday shopping activities.
motza supports the following banks:
• Commonwealth Bank • Westpac • ANZ • NAB • ING Direct • St George • Bankwest • Macquarie Bank • Suncorp • Bank of Queensland
If you’re unable to find your bank, unfortunately we won’t be able to provide you with our cashback program at this time. We will endeavour to add new banks as they become available, so keep watch.
Can I remove a connected bank account?
Yes you can. You can do this via going to Settings -> Linked bank accounts in the app.
When you delete or disconnect a bank account, any cashback earnings that don’t appear in your motza wallet at that point and any future cash rewards associated with that account will be cancelled and forfeited. Please read our full service Terms and Conditions here. If you’re still stuck for answers, please contact our customer care team at hello@motza.com.au
How do I withdraw cashback that I have earned in my motza wallet?
You can withdraw your cashback earnings into a bank account that you have connected to your motza account. When you’re ready to withdraw cash, go into the wallet section in the motza app, hit the withdraw button, then select the connected bank account that you want to deposit the cashback into. You need to have a minimum balance of $10.00 in your motza wallet before you can withdraw your earnings. Withdrawals generally take up to 3 days to appear into your connected account but can take longer depending on bank processing times and other factors (eg public holidays, weekends). If you’re still stuck for answers, please contact our customer care team at hello@motza.com.au
I’ve forgotten my bank login details, what can I do?
As this is confidential information between you and your bank, please contact your bank or use your bank’s internet site to assist with this then come back to complete connecting your bank with motza.
How do I cancel my motza account?
We put you in control of your motza account, so you can disconnect your bank accounts and cancel your motza account at any time. To close your motza account, you should go to Settings -> Cancel account. Please note that simply deleting the app will not cancel or close your account. When you cancel your motza account, the cancellation is final and your motza account cannot be re-activated.
If your motza account is cancelled for any reason, you will forfeit all your cashback and all outstanding cashback payments. Any such cashback is immediately and irreversibly forfeited. When your account is cancelled, we will permanently delete your bank account transaction information except to the extent required to verify transactions with you. Please read our full Terms and Conditions here.
03. Cashback
Are there cashback limits?
The maximum cashback a member can earn is $50 per week. Once this limit is reached in a week further purchases in that week do not earn rewards in that week and do not carry over. The cashback limit will reset early Monday morning every week. We will show you clearly in the app when your cashback limit is reached.
When will my cashback appear in my motza wallet?
Once we’ve identified and confirmed your cashback, you’ll see it appear in your motza wallet. The time this takes will depend on how long your bank takes to post the transaction. Generally this should happen within 2-3 days but can take up to 7 days in certain conditions (eg on public holidays and weekends). To help get your cashback faster, we recommend using EFTPOS and debit options when you pay for eligible goods and services. If the cashback has not appeared after 7 days, in the motza app, go to Settings -> Submit customer support request. Remember, cashback will only appear when you purchase eligible goods and services at selected retailers (either online or in store) using a bank or credit card linked to one of the bank accounts you connect to motza. If you’re still stuck for answers, please contact our customer care team at hello@motza.com.au
My cashback hasn’t shown up in my motza wallet, what do I do?
Generally it can take up to 7 days for cashback to show up in your motza wallet but it can sometimes take longer (eg on public holidays and weekends). Please check that you made your purchase using a bank or credit card linked to one of the bank accounts you connect to motza. To help get your cashback faster, we recommend using EFTPOS and debit options when you pay for eligible goods and services. If you’re still stuck for answers, please contact our customer care team at hello@motza.com.au
What is the difference between my “available” cashback in my motza wallet and cashback “earned to date”?
Your “available” balance in your motza wallet is the cashback you have earned on eligible transactions and is currently available for you to withdraw. Remember you need a minimum available balance of $10 before you can withdraw your earnings. When you withdraw, your available balance will be transferred to your nominated connected account, and your available balance will fall back to $0. Cashback “earned to date” is the total cashback you have accumulated with motza since your account was created. This represents the sum of all the cashback that you have previously withdrawn, together with your available cashback!
04. Security
Is motza secure?
Security is a priority for us and we take it very seriously! We safeguard your app with two-factor authentication so only you can access it.
This means no accessing the app even if someone guesses or steals your email and password. We protect your data with security you can trust, including industry standard AES 256-bit encryption. We also give you control, so you can disconnect your bank accounts and delete your account at any time.
